PRIVACY POLICY

1. Respecting your privacy
Trinity Retail Pty. Ltd. is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices. 
Specifically: ·         
a. the kinds of personal information we collect and hold
       
b. how we collect and hold it

c.
the purposes for which we collect, hold, use and disclose it
        
d.
your right to access and seek correction of it
      
e.
how you may complain about privacy matters; and
      
f.
our sharing of your personal information overseas
There are some matters to which this policy does not apply. These are referred to, (see clause 8 below).  

2. What kind of personal information do we collect and hold?
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:  · 
a. your personal details such as your name, addresses, telephone numbers, age and gender
b.
what, how and when you buy from us or have expressed an interest in buying from us
c.
your stated or likely preferences, for example whether you may be interested in particular products or promotions
 
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise. 

3. How do we collect and hold personal information?
Collection of personal information:
When we collect personal information about you, we do so by making a record of it. We do this when: · 
a) you communicate with us online
b)
you take part in our promotions, competitions, testimonials, surveys and focus groups
c)
you deal with us in other ways involving a need for personal information to be provided such as when you make a contact with us over phone.
d)
When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies
e) we may collect information about you using technology which is not apparent to you, for example "cookies". 
Most of the personal information we collect and hold about you is from your direct dealings with us. Holding of personal information: Personal information we hold is generally stored in computer systems.

4. Why do we collect, hold, use and disclose personal information?
When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. 
For example:
a) to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you; and ·  
b) to assist in investigating your complaints and enquiries.
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. 

5. How can you enquire about, access and correct your personal information?
Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our staff at: fwcondo@bigpond.com or at (02) 6895 2236  
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part. If you need to correct your personal information, please contact us at one of the above contact points. 

6. How can you complain about our management of personal information? 
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and others as appropriate. We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. 

7. Our sharing of your personal information overseas
It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location.
We do this: ·  
a) where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency.
Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in; and
 
b) for disclosures between our group companies. Our main business locations are in Australia 
c) when our business which collected your personal information is in a different country to your location;
d)
where you are involved with public liability issues concerning a product we may disclose your personal information to any overseas supplier of such a product in the course of managing those issues.

8. Other privacy terms and limits of this policy
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. We have separate charters concerning our employees - this policy does not apply to the personal information of our employees in their capacity as such. 

9. More information
For more information please contact us at: fwcondo@bigpond.com or at (02) 6895 2236 

Last update of this policy: Oct 2018